Sunday Express - Sun 16 Dec 2001 - Page 22
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HE Royal Mail once embodied all that was best in British institutions. Since Victorian times, it has earned a reputation for a service second to none. Now, like so many parts of our Victorian heritage, the postal service is creaking. Village post offices remain under threat, mail deliveries are trailing behind performance targets and the clerks are back in force ? the business has a reputation for still being a bureaucrat's dream, the opposite of a well-run commercial operation.